Sold by independent stores

Products on WAHAAZE Shop are sold by independent sellers, so each store sets its own return window and conditions. These are shown on the store page and the product page. Please read them before you buy.

Requesting a return or refund

• Sign in to your account and find the order under My Orders
• Contact the seller of that order within the return window shown for their store
• Return items unused and in their original condition and packaging unless the seller states otherwise

Damaged, defective or wrong items

If your order arrives damaged, defective or not as described, contact the seller promptly with your order number and photos. Sellers must resolve these cases by repair, replacement or refund.

Refunds

Approved refunds go back to the original payment method. Timing depends on the seller and your payment provider. Shipping costs may not be refundable unless the item was damaged, defective or sent in error.

Items that cannot be returned

Some items cannot be returned, such as custom-made products, perishable goods and items a seller marks as final sale. Sellers must say so on the product page.

Need help?

If you and a seller cannot resolve a problem, reach us through the Contact page and we will help.